Active Incident

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Performive is a managed services & high performance infrastructure provider based in Atlanta, GA, USA. This page serves as our network & facility status page and is updated by our personnel as needed.

1

Active Incidents

0

Active Maintenances

7

Upcoming Maintenances

Locations

London vCloud Director portal inaccessibleService Disruption

Incident Status

Service Disruption

Components

Network Services, Virtual Cloud Data Center Services, Veeam Cloud Connect

Locations

LON01 - London, England, United Kingdom


March 28, 2024 10:13AM EDT
[Identified] We've identified a hardware related issue in the LON01 datacenter preventing access to the vCloud Director portal and other VMware related services. We're in the process of troubleshooting the hardware issue and hope to have it resolved within the next 2-4 hours.

Customer Portal

Operational

Customer Contact Center

Operational

Network Services

Service Disruption

Virtual Cloud Data Center Services

Service Disruption

Veeam Cloud Connect

Service Disruption

External Services

AWS EC2

Azure

Google Cloud

MS Office365

Scheduled Maintenance

L.A. vCloud Director Portal Maintenance - 10/12/23 12:00 AM ESTPlanned Maintenance

Schedule

October 12, 2023 12:00AM - 3:00AM EDT

Components

Virtual Cloud Data Center Services

Locations

LAX03 - Los Angeles, CA, USA

Description

We will be performing routine maintenance of our L.A. vCloud Director environment starting at 12 AM EST on Thursday August 31st. During this maintenance window the vCloud Director portal will be unavailable. All virtual systems and networks will remain up and available, only access to the portal to manage virtual systems will be impacted. Please let us know if you have any questions or concerns at this time by placing at ticket at https://portal.performive.com
Emergency vCloud/Veeam Maintenance Monday 10/30 from 2 - 4 AM ESTPlanned Maintenance

Schedule

October 30, 2023 2:00AM - 4:00AM EDT

Components

Virtual Cloud Data Center Services, Veeam Cloud Connect

Locations

ATL05 - Atlanta, GA, USA, LAX03 - Los Angeles, CA, USA

Description

Due to a recent, high severity vulnerability patch released by VMWare, we'll be performing emergency maintenance on Monday, October 30th, starting at 2 AM EST. During this maintenance window, all Veeam backup and replication jobs in the LA and Atlanta datacenters will be paused. In addition, the vCloud Director portals for LA and Atlanta will also be unavailable. All virtual machines will continue to run, but access to the management portal for vCloud Director will be unavailable.
LAX03 Veeam Maintenance - Wednesday 11/15 1 - 4am ESTPlanned Maintenance

Schedule

November 15, 2023 1:00AM - 4:00AM EST

Components

Veeam Cloud Connect

Locations

LAX03 - Los Angeles, CA, USA

Description

WHAT'S GOING ON? We will be performing maintenance to the Veeam environment in the LAX03 datacenter. During this time all Veeam Cloud Connect and vCloud Director backup and replication jobs will be disabled. WHAT DO I HAVE TO DO? After the maintenance has concluded, we recommend you rescan your Service Provider within Veeam if you're using Veeam Cloud Connect, and then manually restart any backup or replication jobs that could not complete during the maintenance window. Please let us know if you have any questions or concerns. Thank You.
Emergency LA vCloud/Veeam Maintenance Thursday 12/14 from 1 - 2 AM ESTPlanned Maintenance

Schedule

December 14, 2023 1:00AM - 2:00AM EST

Components

Customer Portal, Customer Contact Center, Network Services, Virtual Cloud Data Center Services, Veeam Cloud Connect

Locations

AMS01 - Amsterdam, NL-NH, Netherlands, ATL05 - Atlanta, GA, USA, CHI03 - Chicago, IL, USA, DAL01 - Dallas, TX, USA, FRA01 - Frankfurt, DE-HE, Germany, LAX03 - Los Angeles, CA, USA, LON01 - London, England, United Kingdom, MCO01 - Orlando, FL, USA, MIA01 - Miami, FL, USA, NYC07 - North Bergen, NJ, USA, PHX01 - Phoenix, AZ, USA, SEA02 - Seattle, WA, USA, SJC01. - San Jose, USA, SYD01 - Sydney, Australia, TOK01. - Tokyo, Japan, TOR01 - Toronto, ON, Canada, VAN01 - Vancouver, BC Canada, YUL01 - Montreal, QC, Canada

Description

The vCloud Director (VCD) portal will be unavailable from 1 - 2 AM EST Thursday morning, the 14th. During this time the VCD portal and new Veeam backup or replication jobs will be unavailable. All VCD hosted VMs will continue to be available, this will only impact access to the portal, and jobs starting during the maintenance window.
Unexpected maintenance on LA VCD componentsPlanned Maintenance

Schedule

February 9, 2024 12:30PM - 12:45PM EST

Components

Virtual Cloud Data Center Services

Locations

LAX03 - Los Angeles, CA, USA

Description

We'll be restarting services on the Los Angeles vCloud Director portal at 12:30pm EST today, 2/9/24. This will have no impact on running virtual machines, however access to the portal and management actions from within the portal will be unavailable for approximately 15 minutes.
Atlanta Veeam/vCenter Maintenance Friday 2/16 from 2am EST to 2:30am ESTPlanned Maintenance

Schedule

February 16, 2024 2:00AM - 2:30AM EST

Components

Virtual Cloud Data Center Services, Veeam Cloud Connect

Locations

ATL05 - Atlanta, GA, USA

Description

We will be performing short term maintenance to some internal vCenter systems on Friday, February 16th at 2am EST. During this short period of time, some Veeam backup or replication jobs may fail. Please allow the jobs to retry after the maintenance concludes, or manually restart the jobs after 2:30am EST. Thank you for your patience during this maintenance window.
TOR02 Upstream MaintenancePlanned Maintenance

Schedule

April 30, 2024 2:00AM - 6:00AM EDT

Components

Network Services

Locations

TOR01 - Toronto, ON, Canada

Description

Start: 2024-04-30 02:00:00 EST End: 2024-04-30 06:00:00 EST Provider Impact: 90 Minutes Expected Impact: Potential latency/packet loss, up to 15 minutes Performive customers receiving service in our Toronto location may be affected by this maintenance. One of our upstream providers is performing maintenance in this location, and services provided to us will be impacted during this period. No impact is expected due to our redundant network, but brief latency and packet loss may be seen on some routes during the window as traffic moves between providers.