All Systems Operational

Updated a few seconds ago

Welcome to the status page for CloudFirst (formerly Performive), your managed-services and high-performance infrastructure provider. This page reports the current status of our network and facilities. 1. Click the ‘Subscribe’ button above to receive automated alerts and notifications. 2. Once subscribed, click the ‘Subscribe’ button again, and then ‘Manage Existing Subscription’ to customize your notification preferences.

0

Active Incidents

0

Active Maintenances

9

Upcoming Maintenances

Locations

Customer Portal

Operational

Customer Contact Center

Operational

Network Services

Operational

Virtual Cloud Data Center Services

Operational

Veeam Cloud Connect

Operational

External Services

AWS EC2

Azure

Google Cloud

MS Office365

Scheduled Maintenance

FRA01 maintenance notification Planned Maintenance

Schedule

March 5, 2026 6:00AM - March 6, 2026 2:00PM EST

Components

Network Services

Locations

FRA01 - Frankfurt, DE-HE, Germany

Description

Please be advised that scheduled maintenance will take place at our Frankfurt location on the dates and times listed below: Thursday, March 5, 2026: 6:00 AM – 2:00 PM EST Friday, March 6, 2026: 6:00 AM – 2:00 PM EST During this maintenance window, there may be temporary disruptions to normal operations. We appreciate your understanding and cooperation.
Emergency Maintenance Notice – vCloud Director (ATL & LAX)Planned Maintenance

Schedule

May 1, 2026 9:00PM - 11:00PM EDT

Components

Customer Portal, Virtual Cloud Data Center Services

Locations

ATL05 - Atlanta, GA, USA, LAX03 - Los Angeles, CA, USA

Description

Summary • Emergency maintenance within the vCloud Director environments (ATL and LAX) is required to proactively address a time sensitive platform condition that if left unaddressed would risk potential service instability. • This emergency maintenance will require software and certificate updates. • No customer actions are required. Maintenance Scope • Pre-maintenance system snapshots • Upgrade to the latest supported vCloud Director maintenance release • Platform and configuration security and certificate updates • Post-maintenance validation and health checks Maintenance Window • Date: Friday, May 1, 2026 • Start Time: 9:00 PM EDT • End Time: 11:00 PM EDT • Duration: Approximately 2 hours Service Impact • vCloud Director console access will be unavailable. • vCloud Director dependent backups will be paused during this time, will resume normal cadence and scheduling following the completion of the maintenance. • No impact to running workloads is expected. Risk Mitigation • Full system snapshots will be taken before and after the upgrade to ensure rollback capability if required. • The environment will be closely monitored throughout the maintenance, and services will be promptly restored upon completion.
Miami Power Infrastructure MaintenancePlanned Maintenance

Schedule

June 17, 2026 10:00PM - June 18, 2026 6:00AM EDT

Components

Network Services

Locations

MIA01 - Miami, FL, USA

Description

Please be advised that our Miami facility will be undergoing essential, scheduled power infrastructure maintenance. This maintenance is necessary to ensure the ongoing reliability and resilience of our data center environment. The work is scheduled to take place during the following windows: Window 1: Wednesday, 17 June, 22:00 EST – Thursday, 18 June, 06:00 EST Window 2: Tuesday, 30 June, 22:00 EST – Wednesday, 01 July, 06:00 EST We do not anticipate any service disruption to your environment during this work. One power path will remain fully active while the other is being serviced. If you have any questions, please do not hesitate to reach out to our support team.
Unplanned Maintenance – Los Angeles VCD ServicesPlanned Maintenance

Schedule

June 23, 2026 9:00PM - 9:30PM EDT

Components

Virtual Cloud Data Center Services

Locations

LAX03 - Los Angeles, CA, USA

Description

We will be performing unplanned maintenance requiring a restart of VCD services. Maintenance Window: Approximately 30 minutes Impact: During this time, console access and backup operations will be unavailable. We will work to complete this as quickly as possible and restore full service promptly. Thank you for your understanding.
Notification: Network Carrier Maintenance – Potential Impact at MIA01 LocationPlanned Maintenance

Schedule

June 23, 2026 9:00PM - June 24, 2026 5:00AM EDT

Components

Network Services

Locations

MIA01 - Miami, FL, USA

Description

We have been advised by our upstream network carrier of an upcoming carrier-initiated maintenance activity that may intermittently affect certain services at our MIA01 facility. While this maintenance is fully managed and executed by the carrier, we want to ensure you are informed in advance and can take any steps necessary to minimize potential impact. Carrier-Declared Maintenance Windows: Start time: 23-June-2026 at 09:00 PM - US Eastern End time: 24-June-2026 at 05:00 AM - US Eastern Maintenance Overview During this period, the carrier will perform a series of network maintenance operations within the MIA01 facility. While the carrier has indicated that all possible precautions will be taken to minimize disruption, there remains a possibility that some customers may experience intermittent connectivity interruptions during the applicable maintenance window. Please note that, per the carrier’s notice, this event cannot be rescheduled and is being conducted independently of Performive. Recommended Actions We recommend that customers: Review operational and business continuity plans. Implement any necessary contingencies to mitigate potential service impact. Our Support Team remains available to answer questions or assist with preparation through the Performive Customer Portal: https://portal.performive.com
Notification: Network Carrier Maintenance – Potential Impact at MIA01 LocationPlanned Maintenance

Schedule

June 24, 2026 9:00PM - June 25, 2026 5:00AM EDT

Components

Network Services

Locations

MIA01 - Miami, FL, USA

Description

We have been advised by our upstream network carrier of an upcoming carrier-initiated maintenance activity that may intermittently affect certain services at our MIA01 facility. While this maintenance is fully managed and executed by the carrier, we want to ensure you are informed in advance and can take any steps necessary to minimize potential impact. Carrier-Declared Maintenance Windows: Start time: 24-June-2026 at 09:00PM US Eastern End time: 25-June-2026 at 05:00AM US Eastern Maintenance Overview During this period, the carrier will perform a series of network maintenance operations within the MIA01 facility. While the carrier has indicated that all possible precautions will be taken to minimize disruption, there remains a possibility that some customers may experience intermittent connectivity interruptions during the applicable maintenance window. Please note that, per the carrier’s notice, this event cannot be rescheduled and is being conducted independently of Performive. Recommended Actions We recommend that customers: Review operational and business continuity plans. Implement any necessary contingencies to mitigate potential service impact. Our Support Team remains available to answer questions or assist with preparation through the Performive Customer Portal: https://portal.performive.com
Notification: Network Carrier Maintenance – Impact on ServIT service: XC-00514Planned Maintenance

Schedule

June 25, 2026 12:01AM - 5:00AM EDT

Components

Network Services

Locations

ATL05 - Atlanta, GA, USA

Description

We have been advised by our upstream network carrier of an upcoming carrier-initiated maintenance activity that may intermittently affect ServIT service: XC-00514. While this maintenance is fully managed and executed by the carrier, we want to ensure you are informed in advance and can take any steps necessary to minimize potential impact. The carrier has provided two separate potential maintenance windows but has confirmed that only one of these windows will be utilized. Unfortunately, the carrier has not indicated which specific window will be active. Carrier-Declared Maintenance Window: Start time: 25-Jun-2026 at 00:01 US Eastern (04:01 UTC) End time: 25-Jun-2026 at 05:00 US Eastern (09:00 UTC) Location of Maintenance: Atlanta, GA Maintenance Overview During this period, the carrier will perform a series of network maintenance operations on ServIT service: XC-00514. While the carrier has indicated that all possible precautions will be taken to minimize disruption, there remains a possibility that some customers may experience intermittent connectivity interruptions during the applicable maintenance window. Please note that, per the carrier’s notice, this event cannot be rescheduled and is being conducted independently of Performive. Recommended Actions We recommend that customers: Review operational and business continuity plans. Implement any necessary contingencies to mitigate potential service impact. Our Support Team remains available to answer questions or assist with preparation through the Performive Customer Portal: https://portal.performive.com
Notification: Network Carrier Maintenance – Service outage at NYC07 LocationPlanned Maintenance

Schedule

June 26, 2026 12:00AM - 6:00AM EDT

Components

Network Services

Locations

NYC07 - North Bergen, NJ, USA

Description

We have been advised by our upstream network carrier of an upcoming carrier-initiated maintenance activity that may impact network connectivity at our NYC07 facility. The carrier has indicated that customers may experience latency, re-convergence and/or suboptimal routing for approximately 6 hours during this window. While this maintenance is fully managed and executed by the carrier, we want to ensure you are informed in advance and can take any steps necessary to minimize potential impact. Carrier-Declared Maintenance Windows: Start time: 26-June-2026 at 00:01 US Eastern (04:01 UTC) End time: 26-June-2026 at 06:00 US Eastern (10:00 UTC) Maintenance Overview During this period, the carrier will perform a series of network maintenance operations within the NYC07 facility. While the carrier has indicated that all possible precautions will be taken to minimize disruption, there remains a possibility that some customers may experience intermittent connectivity interruptions during the applicable maintenance window. Please note that, per the carrier’s notice, this event cannot be rescheduled and is being conducted independently of Performive. Recommended Actions We recommend that customers: Review operational and business continuity plans. Implement any necessary contingencies to mitigate potential service impact. Our Support Team remains available to answer questions or assist with preparation through the Performive Customer Portal: https://portal.performive.com
Miami Power System MaintenancePlanned Maintenance

Schedule

June 30, 2026 10:00PM - July 1, 2026 6:00AM EDT

Components

Network Services

Locations

MIA01 - Miami, FL, USA

Description

Please be advised that our Miami facility will be undergoing essential, scheduled power infrastructure maintenance. This maintenance is necessary to ensure the ongoing reliability and resilience of our data center environment. The work is scheduled to take place during the following windows: Window 1: Wednesday, 17 June, 22:00 EST – Thursday, 18 June, 06:00 EST Window 2: Tuesday, 30 June, 22:00 EST – Wednesday, 01 July, 06:00 EST We do not anticipate any service disruption to your environment during this work. One power path will remain fully active while the other is being serviced. If you have any questions, please do not hesitate to reach out to our support team.